About Shipping

Do you ship to my country?
We ship to worldwide. If your country is not listed in the checkout area please contact us to add it. 

How long does it take to ship to my country?
Shipping length will depend on the method you choose at checkout. EMS takes 5-7 business days. Airmail takes 14-21 business days. Please add processing time (next question) to these estimates.

How long does it take to process my order?
Typically we process orders within 48 hours from receipt of your cleared payment. Payments received after 4:00pm EST Thursday will be shipped on the following Monday Japan time. Please note that Japanese holidays differ from Western holidays so there can be additional delays. From time to time we take a short break to recharge our batteries but we will notify you of any processing delays in advance when this occurs.

Has my order shipped yet?
You will receive a notification via email on the day your order ships. If you do not receive an email please be sure to check the sensitivity of your SPAM filter. At times unrecognized email addresses are filtered from your inbox to a spam folder.

Where is my order?
We all want to receive our orders quickly but we must acknowledge the postal system is a complicated connection of transport companies. The estimated times of delivery for each shipping service are just that. Many unforeseen events can delay orders arriving on time. These include Customs checks, back-ups during holiday seasons, poor weather, delivery attempts with nobody home etc. We recommend you purchase tracking for your order if you want to know where your order is at all times. Please choose Registered Mail or EMS for tracking.

Where can I find my tracking code?
If you choose Registered Mail or EMS as a shipping option, napaJapan will send your tracking code directly to your PayPal account (or to your email address if you paid through a different means.) You can track your parcel here: >Parcel Tracking< Usually the tracking code will also work on your country's postal website too.

I only received part of my order. Where is the rest of it?
If you choose Airmail as a shipping option there are restrictions to the size of the parcel. The gross weight of both Small Packet SAL and Small Packet Airmail must weigh less than 2 kg and the 3 sides of the box must not exceed 90 cm when added together. If your order exceeds these restrictions we will need to ship your order in multiple boxes. These boxes will likely ship out on the same day however they may arrive a few days apart from one another. EMS has no size or weight restrictions.

Will I receive my order if the address I have on PayPal different from the address I provided at checkout?
We ships to the address you provided at checkout on our site. If you choose a tracking service the message you receive from PayPal may inform you that it shipped to the PayPal address. This is not the case so please ignore such messages.

Can you mark my item as a gift with a low value so I don't have to pay Customs fees or duties?
We mark all goods 'For Personal Use' on the Customs form. The value will be estimated at a common Japanese retail price so it is unlikely you will have to pay duties unless the order is very large.