Terms & Conditions

Please understand the following section before making a purchase:

YOUR PURCHASE

All goods purchased on WINWIN FOODIE are meant for personal use and not resale. WINWIN FOODIE is not a wholesaler and all goods are purchased fresh and sealed from retail outlets within Hong Kong. Products are never opened or tampered with while in possession of WINWIN FOODIE. All products are stored at recommended temperatures and humidity and never past their expiry date. Most products have packaging with only Japanese or Chinese language labelling. If you require a detailed ingredient list please email us before you purchase.

PERSONAL DATA

WINWIN FOODIE does not have access to your credit card numbers. All payments are made through the ultra-secure PayPal site. WINWIN FOODIE only retains email and postal addresses.

The email addresses are used for communication between WINWIN FOODIE and its customers. The postal addresses are used for shipping information. These are never made public to anyone outside of WINWIN FOODIE.

RETURN POLICY

Due to the nature of the goods WINWIN FOODIE offers, WINWIN FOODIE does not accept returns on any items. ALL SALES ARE FINAL.

All orders are securely packed and sent out promptly. Insurance is available only through EMS shipping. WINWIN FOODIE will not be responsible for lost or damaged items unless insurance was purchased.

SHIPPING TIMES

We typically ship out all orders within 48 hours after time of purchase. Weekends and Hong Kong holidays will create short, additional delays since the post office is closed on those days. Please understand that once your parcel is shipped from WINWIN FOODIE we have no control over delivery times. That is why we provide an estimated delivery time range on our checkout page. "Business Days" do not include weekends or holidays. There are a variety of reasons why a parcel can be delayed including Customs checks, busy postal seasons (X-mas), incorrect or incomplete addresses, attempted deliveries (in which the parcel is returned to your local postal outlet to await pick-up) etc. If your order seems late, it is important that you first check in at your local post office.

TRACKING ORDERS

EMS is the best shipping option for door-to-door online tracking. Registered mail is another option however there is no insurance included on it. Your tracking code will be sent to either your PayPal account or to your email address within 24hrs after the parcel ships. It is extremely rare to lose a package or see damage to one.

PRODUCT SAFETY

If you have allergies to certain food products it is very important that you email us first before you purchase the products WINWIN FOODIE offers. In any rare instance of a product recall you will be notified immediately via email and a full refund will be given. If any of the products you received from WINWIN FOODIE are not sealed properly or past the expiry date please do not consume and contact WINWIN FOODIE.

LIMITATION OF LIABILITY

WINWIN FOODIE and its staff is not liable to you for any direct or indirect damages occurring from any mistakes on the website or for injury or damage caused from the products in the parcel that is sent to you. Please order at your own risk as all product labels, and ingredient lists, are printed in the Japanese or Chinese language. If you have a food allergy or concern of any ingredients, and cannot read Japanese or Chinese, you must contact us first before ordering.